Recycled Military Bags - Return and Exchange Policy

Our bags and totes aim to please, but we get it — sometimes it’s just not love at first sight. If that happens, here’s the deal:

• Let us know within 3 days of delivery if something’s not quite right.

• Returns and exchanges must be back in our hands within 14 days.

• Tracking is your BFF — because let’s be honest, the post office occasionally plays hide and seek with packages. Make sure yours can be found!

• Shipping fees are non-refundable (our mail carrier thanks you ~ they get those funds, we don't :( Whatever we paid over the flat rate shipping fee or for orders of $99+ to get your order to you will be deducted from your refund.

• You’re responsible for getting the item back to us safe and sound for refunds/and or exchanges.

• Custom orders? Those are made just for you and are non-refundable.

• If your bag has been prepared to ship, and picked up by the Post Office it cannot be stopped there is not a thing we can do. The bag is in transit. If it's been packaged to ship by fulfillment there is a $5 prep/termination fee deducted from your refund amount for any cancelled orders. 
  
  
  NOTE: Due to the nature of the materials used for our bags, there may be variations in patterns and/or colors and imperfections may appear. These are not defects. They are the natural effects and appeal of the bags being repurposed and upcycled materials. Bags may have unique markings, scarring and color differences for this reason.